Stay Safe on RichyBuy
Your safety is our top priority. Follow these guidelines to ensure secure transactions.
Meet in Person
Always inspect items in person before making payment. Meet in public, well-lit locations like shopping malls, police stations, or busy market areas. Bring a friend or family member if possible.
Use In-App Messaging
Keep all communication on our platform. Scammers often try to move conversations to WhatsApp, email, or phone calls where there's no record. Our messaging system keeps a log and helps us investigate disputes.
Never Share Financial Details
Never share your bank account number, BVN, NIN, credit card details, or OTP codes with anyone on the platform. RichyBuy will never ask for these. Only use Paystack for online payments.
Check Seller Reputation
Before buying, check the seller's profile for verification badges, ratings, and reviews from other buyers. Verified sellers with positive reviews and a history of successful transactions are more trustworthy.
Watch for Red Flags
Be suspicious of: prices that are too good to be true, sellers who pressure you to pay quickly, requests for advance payment or deposits, listings with only stock photos, and sellers who refuse to meet in person.
Report Suspicious Activity
If you encounter anything suspicious, report it immediately. Use the "Report" button on listings or messages, or contact our support team. Quick reporting helps us protect the entire community.
For Buyers
- Research the average price before making an offer
- Ask detailed questions about the item's condition and history
- Request additional photos if needed
- Get a receipt or proof of payment
- Trust your instincts ÔÇö if something feels wrong, walk away
- Save the seller's contact details after a successful transaction
For Sellers
- Complete KYC verification to build buyer trust
- Keep records of all transactions and communications
- Verify buyer identity before completing a sale
- Be clear about your return and refund policy
- Respond to enquiries promptly to maintain good ratings
- Report suspicious buyer behaviour to support
Common Scams to Avoid
Overpayment Scam
A buyer sends more than the asking price and asks you to refund the difference. The original payment bounces later.
Phishing Links
Users send fake payment links or login pages designed to steal your credentials. Always verify URLs carefully.
Advance Fee Scam
A "buyer" offers to pay for delivery upfront but asks you to pay a "processing fee" first. Legitimate buyers don't do this.
Need Help?
If you've encountered a safety issue or need assistance, our support team is available 24/7.
Contact Support